Thank you for your support as a TIFF Member and for your interest in joining our innovative Members’ ThinkTank, a dynamic survey group to help us serve you better!

Our Members’ ThinkTank participants share their feedback by completing seasonal and ad-hoc online surveys that will take between 5 and 10 minutes. The topics will focus on areas where we need input and feedback to improve your overall experience at TIFF Bell Lightbox and online, and take between 5 and 10 minutes.

RESULTS

Here’s a snapshot of past surveys completed by ThinkTank participants and some current and future outcomes:

April 2016 (pilot survey): How we communicate with Members

  • Survey Results: Need more frequency and information on how to access programming
  • Actions: Increased frequency in communications with summaries of programming, development of exclusive digital content, digital archive of 180° Programme Guide now at tiff.net/180

June / July 2016: Setting up your TIFF Account

  • Survey Results: Process requires additional instruction and clarity
  • Actions: Adjustments made to communications and login process

August / September 2016: Learning for Adults at TIFF

  • Survey Results: Desire for non-academic learning and networking opportunities, advanced notice of subscription and individual ticket sales
  • Actions: Earlier and increased notice about ticket and subscription on sale dates, improved communication about individual events, development of future workshops and increased frequency of events like Member meet-ups

November 2016: tiff.net review

  • Survey Results: Easier way to find films and events at tiff.net + improved purchasing process
  • Actions: Calendar function added to tiff.net and icon changed to "Sign In". More online experience updates coming soon!

Follow these simple steps to participate:

1. Ensure you are a Member in good standing and subscribed to TIFF emails.

2. Open the last email you received from TIFF.

Excluding the welcome email you received when you joined or renewed.

3. Click on Update < your name’s > Preferences at the bottom of the email. This will open your “Preference Centre."

4. Scroll down and click the Members' ThinkTank box (a checkmark will appear), and click UPDATE.